Cancellation & Return Policy

1. CANCELLATION POLICY

1.1 Cancellation by Buyer

(a) Before Delivery of Product  

A Buyer may cancel their purchases without the Royal Thai Cuisine’s approval at any time before the Product status on the Website is stated as “Peparing for Delivery”.

(b) During Preparations for Delivery

Once preparations for delivery of the Product are in progress (where the status on the Website is stated as “Preparing for Delivery”), any cancellation will require the (Royal Thai Cuisine)’s approval, subject always to the terms of the Royal Thai Cuisine Agreement.

(c) After Delivery of Product

Once a Product has been shipped out, the status for the order on the Website shall be changed to “Shipping in Progress” on the Website. The order can no longer be cancelled at this point, and any cancellation will need to be made via the return process as set out in Part B of this Policy.

Care of Products

Where a Buyer is not within time to effect cancellation of an order for a Product during the periods set out above, and the Product is subsequently delivered, the Buyer must not use the Product and shall take all such care so as to ensure that no damage occurs to the Product. In the event of any damage caused to the Product, the Buyer will need to bear the costs for any consumption of, wear and tear or damage caused to the Product.

1.2 Cancellation by (Royal Thai Cuisine)

Royal Thai Cuisine may cancel an order where there is inadequate stock to fulfil such order, where there will be unreasonable delay in sourcing of the Products or where the Product has been wrongly advertised or priced. In such instance, the Buyer:

(a) will be notified of the cancellation via the Website system; and

(b) shall be entitled to a full refund of the purchase price paid and shipping fees.    

Royal Thai Cuisine’s are advised to read this Policy together with the (Royal Thai Cuisine) Agreement with regard to the grounds when a (Royal Thai Cuisine) may reasonably cancel an order.

Repeated cancellations without proper cause/justification, which result in a Royal Thai Cuisine being unable to comply with the Royal Thai Cuisine Service Levels, shall entitle the Company to impose such penalties on such Royal Thai Cuisine as provided for under the Royal Thai Cuisine Agreement.